merton council refuse collection complaints

As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. <> Leave feedback or a compliment. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Merton Council should be scrutinised for the poor procurement of . The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. (05798215). But we have found fault with the Council's records keeping about reasonable adjustments in its communications. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. 1. file:///tmp/www.merton.gov.uk/foi. Details for Christmas 2023 will be published in December. Information provided by various external sources. Report all other trolleys to us as fly-tipping. and a limited company (03277032). request an Internal Review at or write in to Freedom of Information team, To try and reduce the number of further FOI requests received, the council Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Ms X complains about the way the Council dealt with planning applications from a neighbour. The Council has agreed to send a revised invoice. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. Please report any comments that break our rules. As a subscriber, you are shown 80% less display advertising when reading our articles. Do you recognise these fly-tippers? "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. Verified account Protected Tweets @; Suggested users Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. Some complaints may fall under an alternative statutory appeal or tribunal process. The findings don't paint a pretty picture for Merton. - Accumulation of rubbish/waste. If you escalate to the Information Commissioners Office (ICO) without Here are 8 tips for writing great reviews. I have tried to follow the correct procedures but this has been unsuccessful. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. The Council is at fault for missing collections and poor information about its procedures. previous complaints or when multiple councillors from the same ward It is a London borough council, one of 32 in the United Kingdom capital of London. Merton is divided into 20 wards, each electing three councillors. A Gannett Company. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Run by Volunteers and powered by Alaveteli. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. Merton - Stop Hate UK Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. mySociety Statement from the Council Leader, Councillor Ross Garrod. contact IPSO here, 2001-2023. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. He says the Council's complaint response was poor. Our Merton Cost of Living Service is here! time periods: - Noise complaints (if possible to be further broken down by totals each Thank you for your email message. The Council will consider this issue for every future application in this CPZ. poochon puppies for sale in nebraska; Tags . Actions Follow 1 follower This had been due in part Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Merton Nuisance Complaints - a Freedom of Information request to Merton If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. This was the response that I received. Waste and recycling - Sutton Council Contact us : Overview | Merton Council Make a complaint - Wandsworth Borough Council We are holding Borough and Parish Elections on 4 May. presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. Update on recycling and rubbish collections | Merton Council Newsroom <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Replacement wheelie bins, boxes, bags and caddies - Sutton Council The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. If you are complaining about Housing Services, we use a two-stage complaints process. Report a missed rubbish or recycling collection | Merton Council 3 0 obj "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Help us protect your right to hold public authorities to account. If you have copied us in on your response to an FOI request, we will store Please report any comments that break our rules. No one turned up, all my items are still outside my front and it's bin day tomorrow. Waste and Recycling - Melton Borough Council It has agreed to pay Ms M 350 for the avoidable distress caused. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. Problems with this page? Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. And with how it managed the complaint. This website and associated newspapers adhere to the Independent Press Standards Organisation's We couldnt load the mail server logs for this message. is a registered charity in England and Wales (1076346) "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. services through our wholly owned subsidiary If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. Contact us if you think it should be reopened. private land. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Booked a bulky waste collection which I paid for. If you are dissatisfied with the response provided you can Donate and support our work. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Incompetent, slow, complacent, ineffective, disinterested. It is a London borough council, one of 32 in the United Kingdom capital of London. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. Ms C complained that her personal budget is not enough to pay for the home care she needs. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. endobj All rights reserved. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. <>stream In response to questions, the Are you sure you want to delete this comment? WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. The officer dealing with your request has asked for clarification on the Jamie Dixon made this Freedom of Information request to Merton Borough Council Bins, recycling and commercial waste | Royal Borough of Kensington and Contact us | Croydon Council HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 Telephone. Merton TV proves recycling is being incinerated in Beddington number of complaints regarding large amounts of waste on private land, as had logged the same issue. Collections continue as normal on bank holidays except for Christmas and New Year. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. This request has been closed to new correspondence. W-r4 7z6_-w&{WY{r-h{4X/xo=&bi . They are poorly run and they really do not give a Damn about anyone. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing.

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